Shipping policy

SHIPPING CHARGES

We offer standard free delivery on all our orders.

ORDER PROCESSING TIME

All orders are processed within 2-3 business days of payment confirmation. You will receive an order confirmation email immediately after placing your order and tracking details once order has been has been dispatched.

Please note that there may be slight delays during festivals or public holidays or unforseen emergencies impacting our courier services.

DELIVERY ADDRESS 

Please ensure your delivery address including flat/apartment number, city, state, landmark provided are accurate and complete at the time of placing order. We may contact you if we need to verify your address.

Delays arising from incomplete or incorrect address are not the responsibility of Nudge and Notes.

RETURNED ORDERS

If a delivery attempt is unsuccessful due to an incorrect address, unavailability of the recipient or inaccessibility of location, the courier partner may attempt delivery again or return the package to us.

In the event of return to origin (RTO):

• We will notify you via email
• Re-dispatch will be arranged upon your confirmation
• If re-delivery is not possible, a full refund will be issued.

In the unlikely event of delivery not being possible due to reasons entirely out of our control, we will cancel your order and process a full refund. 

COURIER AND PARTNERS LIABILITY

We work with reliable courier partners to ensure orders are safely delivered to you on time. However, we are not liable for delays caused by the courier company or any factors beyond our reasonable control, including natural disasters, strikes, force majeure events or technical disruptions at the courier’s end. We will always endeavour to keep you informed of any significant delays affecting your order.